That’s what 210 randomly selected
LVMWD customers were asked in an independent phone survey.
We wanted to hear directly from people how they feel about
the district and its services. What we learned was informative
and quite complimentary.
Most of the survey required
ratings, using a numeric scale of 0 (lowest) to 10 (highest).
To give perspective to answers about the district, people
were first asked to rate the "public service or
utility provider that gives you the very best quality
of service." Their average rating for "the
best" was 7.8, establishing a basis of comparison
for other survey responses.
More than one in ten customers
identified LVMWD as "the best" service provider.
This, coupled with other responses, provided an overall
positive picture of customer perceptions. Asked, "How
satisfied are you with services of the water district?" responses
averaged 96% of ratings for "the best." Similar
high marks were given for district staff, rating them
at 99% of "the best" for being knowledgeable
and quick to respond, and above "the best" for
being courteous and easy to contact.
Customer interest clearly focuses
on water quality. Asked, "What aspects of water and
sewer service are most important to you?" nearly everyone
replied in terms of water quality, including safety, taste
and reliability. And, our customers give LVMWD very high
ratings for satisfaction with the quality of the water
we serve and their sense of assurance that the water is
safe. |
