Frequently Asked Questions
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My water bill was VERY high this two-month billing period, what happened?

     First check to see if you have a leak on your property. No leak, here is a list of items to consider:

  • check irrigation timers
  • was a swimming pool just filled?
  • was a hose left running?
  • did a toilet have a leak?
  • did you just put in new landscaping or a lawn?

These are just a few areas to check. If you still have questions, please call our customer service department at (818) 251-2200 and request a home water usage survey.

If I have a leak on my property, who do I call?

     For leaks on your property that are on your side of the water meter, you should contact a professional plumber. The water district does not give recommendations or referrals.

My toilet is leaking. Will LVMWD field service reps fix it?

     No. We are unable to help you with repairs that occur on your side of the water meter.

Can I pay my LVMWD bill by credit card?

     Yes. Please click here to read payment options.

Are there discounts or special rates for filling swimming pools?

     No discounts or special rates are available. An average pool equates to approximately $100, in addition to normal usage.

Do you have special rates for senior citizens or the disabled?

     No, the district does not have any special rates for seniors or the disabled. Established rates apply to everyone in the water district's service area.

Can I pay my water bill on-line?

     Yes, you can pay your bill using the credit card program.

Does LVMWD provide e-billing (eCARe)?

     We now offer eCARe. Click here for more information.

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