Frequently Asked Questions
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In case of a water emergency, how do I turn off my water?

     Click here to read step by step instructions on locating and turning off your meter. Customer Service is always available for assistance, we can be reached at (818) 251-2200.

In an emergency, how can I prepare my drinking water?

     What's Shaking with Your Water will give you detailed information how to disinfect your water in case of an emergency.

If I observe water running down the street or coming from a fire hydrant, what should I do?

     Please contact our Customer Service Department at (818) 251-2200. If you're calling after office hours (7:30 a.m. - 5:00 p.m.) then please call our main number at (818) 251-2100 and follow the prompts to notify our stand-by personnel.

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