Readiness to Serve Charge is a flat fee, which recovers a portion of expenses incurred in maintaining the distribution system, providing fire protection and processing customer activity. The readiness to serve charge is based on the size of the meter serving the property.
Commodity Charges recovers the costs of acquiring water and delivering it to each customer. The commodity charge is based on the volume of water delivered to a customer during a monthly billing period. The commodity charge is expressed in "billing units" of 100 cubic feet; a single billing unit is equal to 748 gallons. A tiered rate structure with an increasing commodity charge per tier is used to encourage conservation.
Elevation Charges cover the additional costs of infrastructure and power to pump water to higher locations, billing differs by zone, with customers at higher elevations paying higher costs per unit of water. Most district customers are located in zones 1 and 2.
Zone 1, includes all domestic water customers receiving water that does not require pumping above a hydraulic gradient of 1235 feet.
Zone 2, includes all domestic water customers receiving water that requires pumping to elevations between 1235 and 1700 feet prior to delivery.
Zone 3, includes all domestic water customers receiving water that requires pumping to elevations between 1700 and 2200 feet prior to delivery.
Zone 4, includes all domestic water customers receiving water that requires pumping to elevations greater than 2200 feet prior to delivery.
Zone 5, includes all domestic water customers who are served water purchased by the District from sources other than the Metropolitan Water District of Southern California.
Sanitation (Sewer) Service
Each customer connected to the sewer system shall pay a monthly service charge to offset the cost of collection, treatment and disposal of sewage and administrative costs.
Single Family Residential Charges are based on the number of people in the household. Click here to see the rate chart.
Multi-family Charges are based on the number of residents - Click here to see the rate chart.
Commercial Charges click here to see the rate chart. Call Customer Service (818) 251-2200 for more information.
The District bills monthly. There is no grace period and a 2% late fee is assessed the day after the Due Date.
The Due Date applies to current charges only, not any balance carried forward.
Paying Your Bill - Please include the stub with your payment and return to us in the enclosed envelope, or check our website under Payment Options for available options.
Late Fee - A fee of 2% will be added to your balance if payment is received after the stated due date.
Returned Checks - Checks returned for insufficient funds may be redeemed in cash at the district's office within 24 hours of notice, with payment of the $20.00 redemption fee. If the check is not redeemed within 24 hours, a shut off notice will be issued and water service will be shut off in three (3) working days.
Disconnect/Reconnect Charge - A $10.00 fee will be charged for delivery of a disconnect notice and a separate fee of $50.00 will be charged for the trips to turn off/turn on water service for the lack of payment. (If your service is shut off by the district, a district Service Technician must be the one to turn your service back on.)
Deposit Requirements - If service has been disconnected for non-payment of charges, a deposit must be paid before service is reconnected. The deposit is $50.00 or the greater of twice the amount of the normal maximum bill for the property dependent on the credit risk.
Disputed Bills - Should you question your bill, please request an explanation by calling our Customer Service office at (818) 251-2200.
Fire Suppression Systems
Detector Check Meters
These special services are provided to District Customers for use with their private fire protection systems. The service charge is $7.50 per billing period and the water through these types of services is allowed for fire fighting or testing of the fire system only.
When usage occurs during the billing cycle and the District is not notified of testing, a fine of $75.00 is imposed.