A one-billing period leak adjustment is available once every three years for all customers who exceed their water budget by over 50 percent. Mechanical breakdown and broken pipes may be eligible for the adjustment provided the customer submits proof that the problem has been corrected. The proof may take the form of a licensed plumber/contractor’s invoice or repair parts receipts. Photo documentation of the repair is recommended but not required. A site visit by the District may be required.
Commodity charges for water use over 150% will be re-billed using the lowest tier cost for each customer class and the difference credited to the account. Elevation charges still apply. Penalties incurred during the billing period when the leak occurred will be waived.
Request a leakage adjustment, please contact Customer Service via email - LVMWD_Customer_Service@lvmwd.com or by phone - (818) 251-2200