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  • Capacity Fees

    • Are capacity fees a new thing? If not, what’s changing?

    • When were the fees last updated?

    • What are capacity fees?

    • What is an ERU and what significance does that have in regards to capacity fees?

    • Who pays capacity fees?

  • Community Compost

    • How do I get "free" compost?

  • Conservation

    • Where can I buy California-Friendly, water-wise plants?

    • Where can I buy "California-Friendly" or water-wise plants?

    • Are there any current restrictions on water use?

    • How do I get "free" compost?

    • When and how long should I water my landscape?

    • Where can I purchase a Weather Based Irrigation Controller?

    • How can I reduce my water usage?

  • Customer Service

    • Will I be penalized with a smaller water budget for being efficient in the past?

    • Will District personnel fix a leak in my home?

    • Is there a water budget adjustment for cats and dogs?

    • My water bill was VERY high this billing period, what happened?

    • In case of a water emergency, how do I turn off my water?

    • If I observe water running down the street or coming from a fire hydrant, what should I do?

    • If I have a leak on my property, who do I call?

    • How will the District use the penalities collected for wasteful water use?

    • How do swimming pools factor into the water budget?

    • How did the District determine my irrigated area?

    • Do you have special rates for senior citizens or the disabled?

    • Can I pay my LVMWD bill online?

    • Can my water budget be adjusted if the number of people in my home changes?

    • How can I verify my irrigated area?

    • I participated in the "Mow No Mow" program. How will that affect my water budget?

    • Where can I get more information on water budgets?

    • How much water will be budgeted for horses and livestock?

    • Are other water agencies using this new method?

    • Do you have rebates?

    • When and how long should I water my landscape?

    • How can I tell if my toilet has a leak?

    • In an emergency, how can I prepare my drinking water?

    • So if the outdoor water budget changes each month, that means I may have to make monthly adjustments to my automatic irrigation timer?

    • What is a water budget?

  • Emergency

    • In case of a water emergency, how do I turn off my water?

    • If I observe water running down the street or coming from a fire hydrant, what should I do?

    • In an emergency, how can I prepare my drinking water?

  • Gardening

    • Where can I buy California-Friendly, water-wise plants?

    • Where can I buy "California-Friendly" or water-wise plants?

    • How do I get "free" compost?

    • When and how long should I water my landscape?

    • Where can I purchase a Weather Based Irrigation Controller?

    • How can I reduce my water usage?

  • Irrigation

  • Landscape

    • Where can I buy California-Friendly, water-wise plants?

    • Where can I buy "California-Friendly" or water-wise plants?

    • How do I get "free" compost?

    • When and how long should I water my landscape?

    • Where can I purchase a Weather Based Irrigation Controller?

    • How can I reduce my water usage?

  • Leaks

    • Will District personnel fix a leak in my home?

    • If I have a leak on my property, who do I call?

    • How can I tell if my toilet has a leak?

  • Pools

    • How do swimming pools factor into the water budget?

  • Purchasing

    • Does the district offer any local or minority owned vendor preference when evaluating quotes/bids?

    • Are equals acceptable on quotes?

    • Can I provide additional literature such as line cards or catalogs?

    • How can I demonstrate a product?

    • What is the process for scheduling a sales appointment?

  • Rebates

    • Where can I buy California-Friendly, water-wise plants?

    • Do you have special rates for senior citizens or the disabled?

    • Do you have rebates?

  • Recycled Water

    • Why is recycled water not safe to drink? What happens if I drink it?

    • Where can I purchase recycled water containers?

    • What are the benefits of using recycled water?

    • Recycled water may NOT be used for these purposes:

    • How much recycled water can I pick up at a time?

    • How much will recycled water cost me?

    • What can I use recycled water for?

    • What is recycled water?

    • What are the rules and regulations for residential use of recycled water?

  • Request a Speaker

    • My group is interested in learning more about water, do you provide speakers for groups?

  • Technical Services

  • Tours

  • Utilities

  • Water Budget

    • Will I be penalized with a smaller water budget for being efficient in the past?

    • Why did the District implement water budgets?

    • Is there a water budget adjustment for cats and dogs?

    • How will the District use the penalities collected for wasteful water use?

    • How do swimming pools factor into the water budget?

    • How did the District determine my irrigated area?

    • Can my water budget be adjusted if the number of people in my home changes?

    • How can I verify my irrigated area?

    • I participated in the "Mow No Mow" program. How will that affect my water budget?

    • Where can I get more information on water budgets?

    • How much water will be budgeted for horses and livestock?

    • Are other water agencies using this new method?

    • So if the outdoor water budget changes each month, that means I may have to make monthly adjustments to my automatic irrigation timer?

    • What is a water budget?

  • Water Quality

    • Who should I contact if I have questions about the quality of my water?

    • What affects the taste of my tapwater?

    • Should I get a home water treatment or water softener system?

    • How hard is the water in this area?

    • Can I flush pills, chemicals or other hazardous waste down the toilet or put them down the drain?

    • Do I have to treat the water special for my pets, fish, or plants?

    • If I have a regeneration water softener which produces brine, can I discharge the brine to the sewer system?

    • In an emergency, how can I prepare my drinking water?